If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned to us within 30 days of purchase. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service.
Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to:
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.Natural Skincare Factory will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.Natural Skincare Factory will store all the personal information you provide on secure servers and this information will never be shared with any third party.We take online payments security seriously and use all Information relating to electronic transactions entered via this website is done over SSL.
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Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.