Refund Policy

If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned to us within 30 days of purchase. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service.

Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to:

Ceremony skincare

No. 25

Block 14 Evan cook close

London se15 2hn

The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.Natural Skincare Factory will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.Natural Skincare Factory will store all the personal information you provide on secure servers and this information will never be shared with any third party.We take online payments security seriously and use all Information relating to electronic transactions entered via this website is done over SSL.

Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Do you test your products on animals?

No, we are strictly against all forms of animal testing.

How do I contact ceremony skincare?

Use the contact link at the top of the site to view our contact details.

Do Natural ceremony skincare have a privacy policy?

We do not disclose buyer’s information to any third parties. Please refer to the Privacy Statement on our Terms & Conditions page.

How do I contact ceremony if I have any other questions or comments?

Contact us by email:info@ceremonyskincare.com, or alternatively use our contact us page to get in touch and we will get back to you as soon as possible.

What about Shipping & Handling?

There is a small charge of £2.40 for all orders under £25.00 in the UK. Click here for more details

What is the shelf life of the products?

All unopened products carry a 3 year shelf life & opened products have a 2 year shelf life.

At what age is it safe to use the products?

The products are safe for use with all skin types of all ages. Of course, we strongly advise to keep away from the eyes & not to be used internally.